Nafajama Wholesale Fonio Return and Satisfaction Guarantee Policy

At Nafajama, we are committed to delivering premium-quality fonio and stand behind the integrity of every product. Please review our return policy for all wholesale orders below.

Satisfaction Guarantee

If for any reason you are not fully satisfied with your purchase, we offer a comprehensive return and refund policy.

Quality Issues and Damaged Products

  • Inspection Required: Please inspect your order immediately upon receipt (whether via pickup or delivery).

  • Report Issues Within 72 Hours: All quality concerns or shipping damage must be reported within 72 hours (3 days) of receipt. Please include clear photos.

  • After 72 Hours: Claims cannot be accepted after this window due to the perishable nature of fonio.

Shipping Type Guidance

  • Nafajama-arranged shipping: Document any visible damage upon delivery and notify both the carrier and Nafajama right away.

  • Buyer-arranged shipping: Report within 72 hours. You are responsible for any claims with your chosen carrier.

  • Pickup orders: Inspect the product at our facility. Issues found after pickup must still be reported within 72 hours.

    Returns & Resolutions

    • Contact: Email customers@nafajama.com to obtain a Return Merchandise Authorization (RMA) and return instructions.

    • Do not discard any product before contacting us—we may require it for inspection.

    • Resolution: Valid claims may result in a replacement or full refund, at Nafajama’s discretion.

    • Safety Assurance: Returned products will not be resold to ensure product integrity.

Return Shipping Costs

  • Quality-related returns: Nafajama covers return shipping costs.

  • Non-quality-related returns:

    ➤ Not accepted. We do not accept returns for reasons unrelated to product quality or damage.

Refund Processing

  • Refunds or replacements are processed within 7 business days of receiving any returned product (if required).

  • Allow 3–5 additional business days for your payment provider to process refunds.

International Orders

  • Report any quality concerns within 5–7 business days of delivery.

  • We understand shipping delays may occur and will be flexible on timelines as needed.

Questions?

Contact us anytime at customers@nafajama.com. Your satisfaction is important to us, and we’re here to resolve any valid concerns promptly and professionally.