Return Policy

Reporting Issues: You must inspect the product upon receipt. If you identify any issues related to the quality of the fonio or if the product arrives damaged, you must report these concerns within 72 hours (3 Days) of delivery, with photos of the damage. Claims made beyond this timeframe will not be accepted due to the perishable nature of the product.
Visible Damage on Delivery: For any visible damage upon delivery, ensure you document this with the carrier, take photos and contact our customer service team immediately.
Return Instructions: Please contact us at customers@nafajama.com to obtain a Return Merchandise Authorization (RMA) number and further instructions. Do not discard any damaged or substandard product before contacting us, as it may be necessary to ship the items back for investigation and analysis.
Resolution: Once a quality or damage issue is reported within the 72-hour (3 Days) window, we will either provide a replacement or issue a full refund, depending on the situation. We may also request the return of the product for quality control purposes.

Quality-related Returns: If the return is due to a product quality issue or damage, we will cover the cost of return shipping.
Non-quality Returns: If the return is due to reasons unrelated to product quality (e.g., buyer’s remorse or ordering errors), the customer is responsible for the return shipping costs.