Return Policy

Nafajama Wholesale Fonio Return and Satisfaction Guarantee Policy

At Nafajama, we are committed to delivering premium-quality fonio, and we stand behind the integrity of our products. To ensure your satisfaction, we have developed the following return policy for all wholesale orders.

Satisfaction Guarantee

If for any reason you are not fully satisfied with your purchase, we offer a comprehensive return and refund policy.

Quality Issues and Damaged Products

Reporting Issues: You must inspect the product upon receipt (either from your pickup or upon delivery by the carrier) and report any concerns related to the quality of the fonio or if the product arrives damaged within 72 hours (3 Days) of receipt, with photos of the damage. Claims made beyond this timeframe will not be accepted due to the perishable nature of the product.
- For products shipped using Nafajama-coordinated carriers, please document any visible damage upon receipt and report it immediately to both the carrier and our customer service team.
- For buyer-arranged shipping, you must report issues within 72 hours and handle claims directly with the carrier.
  
  Visible Damage on Delivery: For any visible damage upon delivery, ensure you document this with the carrier, take photos, and contact our customer service team immediately.
For Pickup Orders: We recommend inspecting the product before leaving our facility. However, if any issues are identified after pickup, they must still be reported within the 72-hour window.
Return Instructions: Please contact us at customers@nafajama.com to obtain a Return Merchandise Authorization (RMA) number and further instructions. Do not discard any damaged or substandard product before contacting us, as it may be necessary to ship the items back for investigation and analysis.
Resolution: Once a quality or damage issue is reported within the 72-hour (3 Days) window, we will either provide a replacement or issue a full refund, depending on the situation. We may also request the return of the product for quality control purposes.

Shipping Costs

Quality-related Returns: If the return is due to a product quality issue or damage, we will cover the cost of return shipping.
Non-quality Returns: If the return is due to reasons unrelated to product quality, the customer is responsible for the return shipping costs.

Refund Processing

Once we receive the returned item(s), we will process refunds or exchanges within 7 business days. Please note, it may take an additional 3-5 business days for your payment provider to credit the funds to your account.

International Orders: For international orders, we understand that customs clearance and shipping delays can occur. Claims for quality or damage issues must be reported within 5-7 business days of receipt, and we will be flexible with the timeframe as necessary due to shipping complexities.

Final Notes

We appreciate your business and are here to assist with any questions regarding our products or this policy. Your satisfaction is our top priority, and we are committed to resolving any issues promptly and professionally.

Nafajama Wholesale Fonio Return and Satisfaction Guarantee Policy

At Nafajama, we are committed to delivering premium-quality fonio, and we stand behind the integrity of our products. To ensure your satisfaction, we have developed the following return policy for all wholesale orders.

Satisfaction Guarantee

If for any reason you are not fully satisfied with your purchase, we offer a comprehensive return and refund policy.

Quality Issues and Damaged Products

For products shipped using Nafajama-coordinated carriers, please document any visible damage upon receipt and report it immediately to both the carrier and our customer service team.

For buyer-arranged shipping, you must report issues within 72 hours and handle claims directly with the carrier.

Visible Damage on Delivery: For any visible damage upon delivery, ensure you document this with the carrier, take photos, and contact our customer service team immediately.

For Pickup Orders: We recommend inspecting the product before leaving our facility. However, if any issues are identified after pickup, they must still be reported within the 72-hour window.

Return Instructions: Please contact us at customers@nafajama.com to obtain a Return Merchandise Authorization (RMA) number and further instructions. Do not discard any damaged or substandard product before contacting us, as it may be necessary to ship the items back for investigation and analysis.

Resolution: Once a quality or damage issue is reported within the 72-hour (3 Days) window, we will either provide a replacement or issue a full refund, depending on the situation. We may also request the return of the product for quality control purposes.

Shipping Costs

Quality-related Returns: If the return is due to a product quality issue or damage, we will cover the cost of return shipping.

Non-quality Returns: If the return is due to reasons unrelated to product quality, the customer is responsible for the return shipping costs.

Refund Processing

Once we receive the returned item(s), we will process refunds or exchanges within 7 business days. Please note, it may take an additional 3-5 business days for your payment provider to credit the funds to your account.

International Orders: For international orders, we understand that customs clearance and shipping delays can occur. Claims for quality or damage issues must be reported within 5-7 business days of receipt, and we will be flexible with the timeframe as necessary due to shipping complexities.

Final Notes

We appreciate your business and are here to assist with any questions regarding our products or this policy. Your satisfaction is our top priority, and we are committed to resolving any issues promptly and professionally.